Refund policy
Returns and Refunds
We want you to be happy with your order. This policy explains when a return is possible, how to request one, and how refunds are handled.
Your right to request a return
You have 14 days from the day you receive your order to request a return.
To be eligible, the item must be:
- In the same condition you received it.
- Unused, unsprayed and not tampered with.
- In its original packaging with the security seal intact.
You will also need your order number or other proof of purchase.
Sealed fragrance products
Fragrance is a sealed cosmetic product. Once the security seal on a bottle has been broken, the item cannot be returned for reasons of hygiene and safety. This does not affect your rights where an item arrives damaged, faulty, or is not what you ordered.
How to request a return
- Complete the form on our Returns Request page.
- We will review your request and respond by email.
- If your return is approved, we will email you a return address and instructions.
Please do not send anything back before requesting a return. Items sent to us without an approved return request cannot be accepted or refunded.
Damaged, faulty or incorrect items
Please check your order as soon as it arrives. If anything is damaged, faulty, or not what you ordered, contact us straight away through the Returns Request form and attach clear photographs of the item and its packaging. We will put it right.
Bottle fill
Our bottles are machine filled, and fill levels vary slightly from bottle to bottle within the tolerances permitted under UK average quantity rules. A small visible difference between two bottles is normal and is not a fault. If you believe a bottle is significantly underfilled, contact us within 30 days with a photograph and we will arrange a replacement.
Refunds
Once your return reaches us we will inspect it and let you know whether the refund has been approved.
If approved, your refund is issued to your original payment method within 10 business days. Your bank or card provider may take additional time to process it and show it on your statement.
If more than 15 business days have passed since we confirmed your refund and you still have not received it, please contact us at hello@noairev.com.
Return postage
Where an item is damaged, faulty or incorrect, we cover the cost of return postage. In all other cases the cost of returning the item to us is yours. We recommend using a tracked service, as we cannot process a refund for a return that does not arrive.
Cancelling an order
If you need to cancel or change an order, contact us as quickly as possible at hello@noairev.com. We are usually able to help if the order has not yet been dispatched.
Contact
NOAIRE V LTD, trading as NOAIRE V
167 Old Street, Ashton-Under-Lyne, United Kingdom, OL6 7SQ
hello@noairev.com
Last updated: 28 July 2026